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Shipping & Returns Shipping & Returns
SHIPPING
One Business Day Processing on Most In-Stock Orders

We know you want your order fast. That is why we strive to ship most orders stocked in our warehouse within one business day.

WHEN TO EXPECT YOUR ORDER
The delivery time stated during the checkout process includes the total time it takes to process and deliver your order based on the shipping method you select. Most orders shipped via Standard Shipping arrive within 3-5 business days within the 48 contiguous United States. This excludes oversized items; such as, pinatas, tablecover rolls, etc, as well as remote destinations. Order processing occurs on business days only. Orders placed after 12:00 pm CST will be processed the next business day for standard shipping. When calculating your delivery time, DO NOT count the day you place your order. While most orders do arrive within 3 business days, occasionally things happen that are out of our control. If your order cannot be filled within 10 business days of receipt of your order or by your preferred delivery date (whichever is sooner), you will be contacted via email prior to your order being shipped and advised of the time frame in which we can supply your order. Please remember that this is a standard shipping option and once the package is given to the carrier, delays can occur. If your need by date is a must, you may wish to upgrade to an express shipping option. Overnight, Second Day and other Express Shipping options are only available for orders shipped within the 48 contiguous US.

DOMESTIC SHIPPING METHOD & COSTS
Standard shipping and handling charges are based on your merchandise total. When selecting an expedited shipping method, the cost to expedite the order is an additional fee on top of the standard shipping charges. Shipping and Handling charges are for orders shipped within the United States and it's territories.

We utilize UPS, Fed Ex, and USPS for all deliveries; however, we reserve the right to choose the shipping carrier in order to offer the most efficient delivery of your order.

Please enter your shipping address carefully and ensure that you can receive shipments to the address you provide. We are not responsible for orders that cannot be delivered due to incorrect or invalid shipping information. If your order is returned to us and must be reshipped, you will be asked to pay additional shipping and handling charges. If your order is returned to us and will not be reshipped, you will be credited for your merchandise only minus a 15% restocking fee. Shipping and handling charges are non-refundable.

Merchandise Total Standard Priority Second Day Overnight
$0.01 - $5.99 $4.95 $6.90 $20.90 $33.90
$6.00 - $24.99 $5.95 $10.90 $23.90 $36.90
$25.00 - $44.99 $7.95 $12.90 $25.90 $38.90
$45.00 - $64.99
$9.95 $14.90 $27.90 $40.90
$65.00 - $89.99
$11.95 $16.90 $29.90 $42.90
$90.00 - $114.99
$13.95 $18.90 $31.90 $44.90
$115.00 - $139.99
$14.95 $20.90 $32.90 $45.90
$140.00 - $169.99
$15.95 $22.90 $33.90 $46.90
$170.00 - $199.99
$16.95 $24.90 $34.90 $47.90
$200.00 - $229.99
$17.95 $26.90 $35.90 $48.90
$230.00 - $274.99
$18.95 $28.90 $36.90 $49.90
$275.00 & up
$19.95 $30.90 $37.90 $50.90


PROMOTIONAL SHIPPING
From time to time, we will offer discounted or free shipping promotions. These promotions apply to orders shipped within the United States only. Orders meeting the criteria of the promotions will automatically receive free standard shipping. You may still select expedited freight options for your shipping and will only be charged the difference.

INTERNATIONAL SHIPPING
At the present time, we only ship to the United States, it's territories, Canada and Mexico. Most orders ship (leave our warehouse) within 1 business day from the time the order is placed. Business days are weekdays Monday - Friday and DO NOT include Saturdays, Sundays or US Holidays. We require a physical address to ship orders to international destinations. We cannot accept P.O. Box addresses.


Merchandise Total Standard
$0.01 - $15.00 $24.95
$15.01 - $30.00 $27.95
$30.01 - $45.00 $30.95
$45.01 - $60.00 $33.95
$60.01 - $75.00 $36.95
$75.01 - $90.00 $39.95
$90.01 - $105.00 $42.95
$90.01 - $115.00 $45.95
$115.01 - $140.00 $48.95
$140.01 - $165.00 $51.95
$165.01 - $190.00 $54.95
$190.01 - $215.00 $60.95
$215.07 & Up $65.95


CUSTOMS AND DUTY FEES
Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the sole responsibility of the customer, and will vary from country to country. Customs and import duties are not included in our shipping charges.

US EMBASSY AND CONSULATE SHIPMENTS
Packages shipping to U.S. Embassy or Consulate addresses are considered international.

APO/FPO ADDRESSES
APO and FPO addresses are not considered international. They are handled by the U.S. Military, and the shipping chart for domestic orders should be used when shipping to such addresses. All orders shipping to these destinations will ship U.S. First Class Mail only. We do not offer expedited shipping methods to APO or FPO addresses.

US TERRITORY ADDRESSES
Shipments to Guam, Virgin Islands, Puerto Rico and Saipan are not considered international, and they follow guidelines for domestic shipments. All orders shipping to these destinations will ship U.S. Priority Mail only. We do not offer expedited shipping methods to U.S. territories.

RETURNS
We want you to be happy with the purchases you make at faithfoundations.com. If you are not satisfied, you may return an item within 10 days of the shipment's receipt provided it is new and unopened. Due to the nature of many of our products, we cannot accept returns on opened items. Unfortunately, we cannot refund shipping charges. To return an item, simply use the contact us portion of our website or e-mail us and request an RMA (return merchandise authorization) number. Upon receipt of your request, we will process your return and contact you with how, when and where to return your item. Returns without an RMA number will not receive a refund.

If you return something that has been opened, used, worn, altered, is missing items, or is without the original packaging or garment tag, it cannot be credited back to your account. Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages and unauthorized returned packages. There is also a minimum 15% restocking fee if more than four of one item is ordered and returned.

Shipping charges will be applied to orders which receive free or promotional shipping and the returned items cause the order total to fall below the qualifying free shipping minimum.

Please note: Costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. We'll post any changes made to costumes in the web site descriptions and images as soon as we find out about them. Thank you for being patient with us with this issue. Costumes are non-refundable after October 10.

In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

How long will it take to receive my refund? Once your return has been received, allow 2-3 weeks for your refund to be processed.
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